Digitizing Hotel Processes—With Custom Solutions

Not every hotel process fits into standard software. We develop customized digital solutions that streamline workflows, save time, and are tailored specifically to your hotel.

Excel here, a printout there: Many hotel processes waste time every day. When off-the-shelf software isn't enough, we develop a customized digital solution.

A serving bell on a table; in the background, a blurry figure can be seen resting her chin on her hands.

When the workaround has long been part of everyday life at the hotel

Data is maintained in duplicate, information is transferred between systems, and report forms pile up. This situation has often developed over the years—not because the process is effective, but because the existing systems don’t offer a better solution.

This takes time, makes processes prone to errors, and results in valuable resources being diverted to administrative tasks instead of being used to serve guests. And this is exactly where simply implementing the next off-the-shelf software solution isn't always enough.

Our approach:

Your processes dictate the solution.
Not the other way around.

Every hotel operates differently—and that’s exactly why standard tools quickly reach their limits when it comes to customized workflows. That’s where we come in.

We take a close look at your existing processes and identify the areas where unnecessary work or manual steps occur.

To that end, we develop custom digital solutions and interfaces that are tailored to your processes. This allows hotel processes to be digitized, simplified, and meaningfully integrated—without forcing your workflows into a rigid, standardized system.

Three people are sitting on a couch in a warmly lit living room, looking at a laptop.

hellolobby: Designed to simplify workflows

Your All-in-One Solution for the Digital Guest Journey

With hellolobby , we’ve developed a comprehensive digital solution that streamlines workflows throughout the guest journey and lightens the load on your team during day-to-day hotel operations. From check-in to upselling to guest communication, key processes are digitally consolidated and interconnected.

Hands are holding a smartphone displaying a Hebrew login screen with a blue button.

"With our Superbude Hotels, we always strive to find the perfect blend of a personal, emotional approach and cutting-edge technology. Together with our long-standing web agency, xport, we’ve developed our kiosk software, “Superspace,” which allows our guests to easily handle all administrative processes—such as online registration, advance payment, purchasing additional services, viewing and splitting the bill, and digital check-out—natively on their own devices. The Superspace project is a milestone in the digital development of our Superbuden family and a prime example of how to harmonize technical innovation with an emotional guest experience."

Klaas Jeschke

Director of Sales & Marketing at Superbuden Hotels

Our Prices

Transparent Pricing for Custom Solutions

A small interface is not the same as a completely new application. That’s why we don’t offer off-the-shelf packages for customized process solutions. First, we take a look at your process, your existing system architecture, and the desired outcome. You’ll then receive a transparent quote for exactly the solution we’ve defined together.

Maybe it's hellolobby exactly what you’re looking for? In that case, we’ll show you transparent pricing here for the one-time setup fee and the ongoing usage fee—just choose the package that best fits your home and your goals.

Subsidized consulting for your hotel

The big bonus for you: 

up to 2,800 €

Depending on the initial situation and scope, funding of 50% or 80% (€1,750 or €2,800, depending on the federal state) be available for our consulting services. Together, we’ll review in advance whether your project meets the relevant requirements and what funding is available.

Which process is wasting your time every day?

Maybe you already have a specific idea. Or maybe you just know that something needs to change in your day-to-day work. In a free 15-minute initial consultation, we’ll work together to figure out where the problem lies and whether a customized digital solution might be the right fit.

Marilena Niemeyer
Assistant Team Leader, Online Marketing
Key hotel positions: Empire Riverside, Hotel Hafen Hamburg, RIMC.
Laura Paelicke
Project Management in Online Marketing
Expert in systems consulting, with experience gained at Toskanaworld.

References

Process Optimization That Works in Everyday Hotel Operations

From the custom “Superspace” for the “Superbuden” to the digital registration form at the Penck Hotel and on to “hellolobby”: Our projects demonstrate just how diverse digital process optimization can be. These projects have one thing in common: The solution stems from a specific challenge in everyday hotel operations—not from a predefined template.

Superbude Hamburg & Vienna

Superbude Hamburg & Vienna

Digital reception redefined: Superspace guides guests through every step—from self-check-in and upselling to billing and check-out—in an intuitive way and in true Superbude style.
Penckhotel Dresden

Penckhotel Dresden

XPORT's digital registration form solution streamlines the check-in process at the Art & Design Hotel in Dresden.
Go to the website

Why XPORT?

We don't do everything.
But we do hotel marketing right.

We have been supporting the hospitality industry since 2001. Why have more than 500 hotels chosen us over a generalist agency? There are good reasons for this.

25
Years of Hotel DNA
We know what matters in day-to-day hotel operations.
100 %
Hotel Specialization
Industry focus instead of a street vendor's tray.
6+
Solutions, One Team
Website, Design, Hotel Consulting, Online Marketing, and much more.
500+
Hotel guests
have already benefited from our expertise in the hotel industry.

With a generalist agency

Isolated, piecemeal solutions with no measurable success.

With XPORT

Integrated solutions with transparent tracking.

With a generalist agency

Technical jargon instead of clear answers.

With XPORT

Straight talk in the language of the hotel industry.

With a generalist agency

Limited understanding of the industry and a lack of system expertise.

With XPORT

100% hotel DNA; PMS, IBE, and interfaces are all in place.

With a generalist agency

Anonymous tickets and shifting responsibilities.

With XPORT

A trusted partner who thinks along with you and knows your home.

With a generalist agency

Geographical proximity alone, without any real hotel expertise.

With XPORT

Nationwide strength and proven best practices.

We're known for:

Frequently Asked Questions About Process Optimization for Hotels

  • I don't know what solutions my hotel needs. What can I do?

    During our free initial consultation, we'll work with you to review your existing workflows and systems. The goal isn't to sell you as much new software as possible, but to identify where processes are unnecessarily time-consuming and which digital solutions might actually be useful.

  • Are custom developments (in-house programming) worth it for my hotel?

    That depends on the process and the existing systems. If off-the-shelf software already handles a task effectively, there’s no need to develop a new solution. A custom solution may be worth considering if specific workflows, missing interfaces, or repetitive manual tasks cannot be effectively addressed with off-the-shelf solutions.

  • Will we lose that personal touch when we digitize hotel processes?

    On the contrary! When tedious routine tasks—such as typing up registration forms, scanning documents, or manually managing invoices—are handled digitally, your team’s workload is noticeably reduced. Your employees will have their minds free for what really matters: genuine, personal interaction and warm hospitality.

  • Do I have to completely replace my existing systems (PMS, IBE, etc.)?

    No. We are 100% vendor-independent and won’t force you into a closed, all-in-one system. Our goal is to build stable interfaces (APIs) so that your existing tools (such as PMS, IBE, or voucher shop) can finally communicate seamlessly with one another. You keep your software; we eliminate the need for manual data transfer. 

  • Are there any government grants available for the digitization of hotel processes?

    Yes, and they’re very attractive! Since strategic planning falls under the government’s business support program, we—as an officially listed BAFA consulting firm—can guide you through the process. You can recoup up to 80% (a maximum of €2,800) of the consulting costs from the government. We’ll assess your eligibility right during the initial consultation and help you with the application at no cost.