The Digital Thread –
: Independent System Consulting for the Right Hotel Software
100%
System Independence
25
Years of Hotel DNA
0%
Technical jargon
Finding the right hotel software for small hotels is often just as challenging as digitizing a large hotel operation.
From property management systems (PMS) to booking engines, hotel point-of-sale systems, and gift card shops, countless providers promise the perfect solution.
We’ll help you choose exactly the systems that are right for your hotel—independent, easy to understand, and designed to drive more direct bookings.
Stuck in Software Chaos?
A new booking engine, a new PMS, maybe even a new hotel point-of-sale system—and yet nothing really works together? Many hotels struggle with siloed systems, duplicate data entry, and unnecessarily complicated workflows. Instead of making day-to-day operations easier, the software ends up costing time and money. That’s exactly where we come in: We bring structure to your digital system landscape and provide vendor-neutral advice.
Systems Consulting/Software Consulting
Find the right hotel software for small hotels and large chains
As a digital agency specializing exclusively in the hospitality industry, we are not tied to any specific hotel software provider. We don’t start with software—we start with your hotel. Together, we analyze your processes, goals, and requirements. Only then do we recommend the hotel software that truly fits your business—regardless of vendors or commissions. Whether it’s a booking engine (e.g., DIRS21 or HNS), a PMS, or a inventory management system—we find solutions that work together and make your day-to-day operations easier.
Booking Machine
More direct bookings start with the right booking engine. We'll help you choose a solution that appeals to guests and integrates seamlessly with your website.
PMS
The PMS is at the heart of your hotel software infrastructure. Together, we'll find the system that fits your processes and the size of your business.
Gift Card Store
A professional gift certificate store can generate revenue for you without requiring room occupancy, and we'll show you which solution pays off the fastest.
Newsletter System
Regular communication with guests leads to repeat bookings: We recommend a newsletter system that suits your target audience and fits your schedule.
Table Reservation Tools
Whether you run a hotel restaurant or a fine-dining establishment, we can advise you on reservation tools that optimize occupancy and reduce no-shows.
Guest Reviews
Reviews drive bookings: We'll help you choose the right tool to actively manage feedback and make it visible.
From a Jungle of Systems to the Perfect Workflow
Here's How Your System Consulting Process Works at XPORT
No stress, no data silos, and definitely no technical jargon: With a clear roadmap, we’ll bring order to your system landscape, integrate the right solutions, and guide you step by step toward the optimal setup.
Getting to Know & Understanding:
Before we talk about systems, let’s get to know your hotel: your target audiences, processes, unique features, and existing system infrastructure. This will help us lay the groundwork for a solution that truly fits your hotel and your team.
Creating the Right System Architecture:
Together, we’ll determine which systems you really need, what tasks they should handle, and how they can work together effectively. Of course, we’ll take existing solutions into account as well.
Define requirements:
For each system required, we work together to create a structured request for proposal (RFP). From reservation processes to accounting to system interfaces, we define exactly what the new solution must be able to do in the day-to-day operations of the hotel.
Explore providers:
Based on your requirements, we analyze the market and identify suitable system providers. We provide independent, vendor-neutral advice—the key factor is finding the solution that best fits your hotel.
Compare systems:
The selected vendors will present their solutions. We’ll accompany you to the meetings, ask the right questions, and help you make an informed comparison of functionality, usability, interfaces, and scope of services.
Decision & Contract Negotiation:
Once you've found your top choice, we'll also assist you with contract negotiations if you'd like. We'll review the services, terms, and key conditions so you know exactly what you're committing to.
Setup & Connection:
Now the plan becomes a working system: The new solution is set up and integrated with the relevant systems. We support the implementation and ensure that processes and interfaces work together as planned.
Tools & Systems
We provide you with independent advice
We're familiar with numerous solutions on the market and can help you find the systems that best fit your needs and existing workflows.
PMS / Hotel Software:
- MEWS
- apaleo
- ibelsa
- Protel
Booking Engine / CRS / Channel Management / Distribution:
- OnePageBooking (HNS)
- DIRS21
- Simple Booking
- cognitive (CRS)
- Synxis
- Next Gen Opti
- Viato
- GauVendi
- META I/O (Metasearch/Performance Distribution)
Email Marketing:
- CleverReach
- Campaign Monitor
- MailChimp
Gift Certificates & Ticketing:
- incert
- firstvoucher
- VoucherBooking (HNS)
- e-guma
- Regiondo
CRM / CDP / Loyalty & Guest Communication:
- OnePageBooking (HNS)
- DIRS21
- SimpDailypoint
- Revinate
- Bookboost
- cognitive (Loyalty)
- META I/O (Marketing Automation Page) Booking
- cognitive (CRS)
- Synxis
- Next Gen Opti
- Viato
- GauVendi
- META I/O (Metasearch/Performance Distribution)
MICE / Conferences
- Duetto (MICERATE)
- Meeting package
Restaurant / Table Reservations:
- Teburio
- OpenTable
- thefork
- Quandoo
- Formitable
Marketing / Website / Tracking:
- Juicer.io
- Matelso Calltracking
- The Hotels Network
HR / Recruiting:
- hotelcareer
- Connectoor
Our Prices
System consulting
No hidden costs, no surprise bills.
Basic
Smart
Per
starting at €2,490
- Kick-off Meeting
- Digital System Landscape Workshop
- Designing Your New Digital System Environment
- List of Potential Providers
- Initiating Initial Contact
- Creation of requirements forms for up to 3 system types
- Coordination with potential vendors (from initial contact to the presentation date)
- Contract Negotiations with Vendors
from 5,890€
- Kick-off Meeting
- Digital System Landscape Workshop
- Designing Your New Digital System Environment
- Preparation of requests for proposals (RFPs) for up to 3 system types
- List of Potential Providers
- Coordination with potential vendors (from initial contact to scheduling an appointment)
- Support and evaluation of up to 4 presentation sessions
from 14€990
- Kick-off Meeting
- Digital System Landscape Workshop
- Designing Your New Digital System Environment
- Preparation of requests for proposals (RFPs) for up to 3 system types
- List of Potential Providers
- Coordination with potential vendors (from initial contact to scheduling an appointment)
- Support and evaluation of up to 4 presentation sessions
- Contract Negotiations with Vendors
- Setup and integration of up to 3 selected systems
- Includes 3 months of support for subsequent issues
Subsidized consulting services for your hotel
Secure up to 80% in funding
up to 2,800 €
Grant for Your Professional Development – with XPORT as a BAFA-listed consulting firm
Subsidized consulting for your hotel
Secure up to 80% in funding
maximum 2,800 €
As a listed consulting firm, we can determine whether you qualify for our strategic consulting services 50% or 80% (€1,750 or €2,800, depending on location).
Secure funding by the end of the year.
Let's clean up your tech stack.
Not sure which system is right for your next step, or frustrated with your current all-in-one provider? Let's discuss this in a quick, free 15-minute initial consultation . You won’t be calling an anonymous salesperson—you’ll speak with a real consultant from our #TeamXPORT. We’ll listen to you and give you an honest initial assessment right away.
Our consulting experts look forward to speaking with you.
References
Systems that are in use
Whether it’s seamless digital guest check-in for Superbude, smart e-commerce solutions for the Berghotel Randolins, or high-conversion conference configurators: In our case studies, we showcase a wide variety of hotel concepts where we’ve ensured smooth technical processes and a perfect digital guest journey.
SICON Hospitality
Villa Emma
Why XPORT?
We don't do everything.
But we do hotel marketing right.
We have been supporting the hospitality industry since 2001. Why have more than 500 hotels chosen us over a generalist agency? There are good reasons for this.
With a generalist agency
Isolated, piecemeal solutions with no measurable success.
With XPORT
Integrated solutions with transparent tracking.
With a generalist agency
Technical jargon instead of clear answers.
With XPORT
Straight talk in the language of the hotel industry.
With a generalist agency
Limited understanding of the industry and a lack of system expertise.
With XPORT
100% hotel DNA; PMS, IBE, and interfaces are all in place.
With a generalist agency
Anonymous tickets and shifting responsibilities.
With XPORT
A trusted partner who thinks along with you and knows your home.
With a generalist agency
Geographical proximity alone, without any real hotel expertise.
With XPORT
Nationwide strength and proven best practices.
We're known for:
Your most frequently asked questions.
Our simple answers.
Which booking engine (IBE) or PMS system is the best?
There is no single “best” software solution. A small boutique hotel needs a different solution than a large vacation resort. We provide100% vendor-neutral advice. We analyze your workflows and recommend exactly the systems that fit your hotel and your budget— without any lock-in effect.
Can you also integrate the new system directly into my website?
Absolutely. Not only do we provide strategic advice, but as a digital marketing agency, we alsohandle the implementation ourselves. We seamlessly integrateyour new booking engine, table reservation system, or gift certificate store into your existing or new website design—for maximum reliability and the highest number of direct bookings.
What hotel software is best for small hotels?
For small hotels, a cloud-based all-in-one system—which combines a PMS, channel manager, and booking engine into a single platform—is generally the most sensible choice, rather than linking multiple individual tools. What matters most here isn’t so much the maximum range of features as it is ease of implementation, intuitive operation, and a fair pricing model—typically between €8 and €15 per room per month. However, there is no single “best” system, as the right solution always depends on the number of rooms, the hotel’s structure, and its target audience. This is exactly where our system consulting comes in: from the wide range of options, we narrow it down to the two or three systems that are truly the best fit for your property.
