Hands using a smartphone to browse hotel reservations on a laptop keyboard

At XPORT, diverse talents come together around a shared passion: the hospitality industry. For 25 years, we’ve been combining our expertise in the hotel industry with strategy, design, marketing, and technology—and working together to develop solutions that are a perfect fit for our hotels and the people behind them.

Always keep track of everything

Our Project Management Team

They serve as the link between your hotel and our team—and ensure that a multitude of tasks come together to form a cohesive project. Our project managers coordinate timelines, budgets, and the experts involved; they maintain a clear overview even during the most intense phases of a project; and they’re personally available to you. Above all, they listen. Because before we develop a solution, we want to understand what your hotel truly needs.

The hellohotel Team

Annekatrin Heller

Project Management | Accounting

He reliably keeps projects, numbers, and probably the whole operation in balance.

"I'll take care of it!"

The hellohotel Team

Daniela Zumpf

Project management

Turns wishes, timelines, and creative flashes of inspiration into a plan that actually works.

"I've documented this before."

The hellohotel Team

Maria Paar

Project Management Team Lead

As a team leader in project management, she keeps people, projects, and processes on track, even when all three are pulling in different directions at the same time.

"I'll go ahead and create a ticket."

Know where your guests are looking

Our Online Marketing Team

SEO, SEA, social media, metasearch, or the new AI search: Our online marketers know the channels—and know which ones are truly relevant for your hotel. They analyze data, monitor trends, and use that insight to develop strategies that aren’t just based on some textbook but are tailored to your property and your goals. Always with a clear focus on what matters in the end: greater visibility, lower commissions, and full occupancy.

The hellohotel Team

Laura Paelicke

Project Management Online Marketing

Reliably brings together marketing ideas, customer needs, and deadlines.

“Good solutions start with listening."

The hellohotel Team

Thorsten Kolsch

Project Management Online Marketing

Brings together strategy, content, and online marketing while keeping projects on track.


"We'll get that to fit perfectly into the schedule."

Benjamin Gottbehüt

SEO & GEO Manager

Ensure that hotels rank at the top not only on Google but also with AI.

“Being found is good. Being recommended is better.."

The hellohotel Team
The hellohotel Team

Henrietta Acsai

Online Marketing Manager

Turn clicks, campaigns, and metrics into results that hoteliers will love.

"I'll just take a quick look at the numbers."

The hellohotel Team

Jennifer Arand

Online Marketing Manager

Find the right message for each target audience and the right approach for each campaign.

"There's still a little more room for improvement."

The hellohotel Team

Emiri Wiecki

Online Marketing Manager

Turn good marketing ideas into well-thought-out campaigns before others have even opened the tab.

"I've already got something ready."

Julia Grimplini

Online Marketing Manager & Design

Brings design and marketing together in a way that not only looks good but also gets results.

"It looks good, but does it convert?"

The hellohotel Team
The hellohotel Team

Sarah Weiss-Motz

Social Media Manager

Knows how to turn hotel stories into content, campaigns, and partnerships that even the algorithm would want to check in on.

“I don’t just scroll—I do research!"

The hellohotel Team

Marilena Niemeyer

Assistant Team Leader, Online Marketing

Keeps track of strategy, the team, and campaigns, even when everything is flashing at once.

"Let's prioritize this in a sensible way."

The hellohotel Team

Philipp Bauer

Online Marketing Team Lead

You come from the hospitality industry yourself and therefore know what a lost reservation really costs.

“Every booking made through Booking.com is one that should go to the hotel."

They have an eye for detail—and the code to match

Our Front-End & Design Team

Our designers and front-end developers work hand in hand to give your hotel a distinctive digital identity. They create custom designs and clear user flows, and implement them technically so that they perform flawlessly on any device. It’s not just about the visuals: A good hotel website should evoke emotions, function intuitively, and guide guests directly to the booking process. That’s why design and technology are intertwined from the very beginning.

The hellohotel Team

Rona book

Design & Website Development

Turns ideas into designs where form, function, and that hotel vibe come together for a vacation.

"I once made three drafts..."

The hellohotel Team

Jette Creutzburg

Apprentice Media Designer

Learn the craft of hospitality down to the last pixel and fresh hotel design.

"I'd rather take a closer look."

Tobias Walter

Web Development | Design

Uses front-end magic to ensure that websites not only work but also make a real impression.

"We'll figure it out somehow."

The hellohotel Team
The hellohotel Team

Zacharias Uhrlau

Web Development | Design

Build websites that not only look great but are also incredibly easy to use.

"Please clear your cache before testing!"

Viktor Resler

Front-End Development Team Lead

Leads the front-end team, is an expert at hellohotel in Master Mode, and makes websites look great on any screen.

“It fits. Almost. If only you could..."

The hellohotel Team

Ensure that everything runs smoothly behind the scenes

Our Backend Team

Even the best digital interface only works if everything behind the scenes is working together reliably. Our backend experts integrate booking engines, PMS, and other systems, develop interfaces, and find solutions for processes where off-the-shelf software reaches its limits. They’re not just familiar with code—they also understand the specific needs of the hospitality industry. That’s what makes the difference when a technical challenge needs to be turned into a solution that truly works in the day-to-day operations of a hotel.

The hellohotel Team

Florian Voigtländer

Web Development

It seamlessly integrates systems, data, and AI so that, in the end, everything communicates with each other.

"I'm sure there's an interface for that. If not, we'll build one."

The hellohotel Team

Thomas Scholz

Backend Development Team Lead

Leads the backend team and builds the technical foundation for custom flagship projects using API interfaces and open-source CMS.

"From a purely technical standpoint, just about anything is possible."

First, listen. Then, advise.

Our Sales & Marketing Team

When you contact XPORT for the first time, you’ll be connected with people who know the hotel industry inside and out—and who want to understand exactly what you’re looking for. Our sales team listens, asks questions, and works with you to find the solution that best fits your hotel, your goals, and your budget. We’re transparent, personal, and won’t try to sell you anything you don’t need.

Lena Dargel

Sales Manager

Use thoughtful questions and honest advice to figure out what a hotel really needs.

"I'll just give them a call."

The hellohotel Team
The hellohotel Team

Beatrix Creutzburg

Self-Marketing | Funnel Strategy | Content Marketing

Develops strategies for hellohotel and XPORT's self-promotion—from funnel strategy to content marketing.

"It doesn't have to be complicated. Just well thought out."

They're wearing a hat and pants

Our Captains

Together, the Captains bring a wealth of experience, diverse perspectives, and a deep passion for the hospitality industry. For a quarter of a century, they have been guiding the industry’s digital transformation and driving new initiatives forward without simply chasing every trend. They also create the environment in which #teamXPORT thrives. Openness, responsibility, empathy, and a spirit of partnership are particularly important to them.

Alexander Creutzburg

CEO of XPORT

He founded XPORT and has apparently decided ever since that standing still is not a viable option.

"I have an idea."

The hellohotel Team
The hellohotel Team

Thomas Fritsche

COO of XPORT

Ensures that good ideas quickly turn into better results.

““I won’t beat around the bush—I’m checking in.”

Are you passionate about the hospitality industry, too?

We’re looking for people who love hotels, enjoy working with others, and are eager to drive digital innovation in the hospitality industry. Whether it’s marketing, design, development, or project management—if you’d like to bring your ideas to life with us, we should get to know each other.

A man is leaning over a table covered with playing cards in a brightly lit office conference room.

Our Mission

We want to help hotels move forward digitally

We’ve been serving the hospitality industry for 25 years. We’re still inspired by how unique this industry is. No two hotels are alike. That’s exactly why we don’t believe in off-the-shelf solutions.

Our goal is to help hotels become more digitally independent: with strong, proprietary sales channels, practical technology, and strategies tailored to each individual property. To achieve this, we combine our hospitality expertise with the diverse skills of our team.

"In XPORT, we've found a reliable partner who provides us with excellent support both for our website relaunches and in online marketing. Communication is straightforward, inquiries are handled quickly, and solutions are always implemented competently. We particularly appreciate the combination of technical expertise, personalized support, and an understanding of our specific needs."

Elodie Pellengahr

Director of Marketing, Gastwerk & The George Hotel Hamburg

"We, the Superbuden Hotels in Hamburg and Vienna, have been working with XPORT since 2009. From our first website to flyers, brochures, and stickers, all the way to online marketing, XPORT has supported us as an all-around agency. Through their creative contributions, they have played a key role in shaping our brand. All our materials are always kept up to date, and all legal requirements are taken into account. Working with them is incredibly enjoyable and brings us many benefits. We are more than happy to recommend XPORT."

Jörn Hoppe

General Manager of Superbuden Hotels

"We’re pretty demanding when it comes to the websites for our Bikini Hotels—they’re unique, meticulously detailed, and come with requirements that would probably drive many web agencies to the brink of madness. Fortunately, with XPORT, we have a partner by our side who takes our ideas seriously, thinks along with us, and implements everything in a way that leaves us satisfied in the end. Our favorite perk: The collaboration is always relaxed and uncomplicated—exactly the way we like it."

Mitschi Fraatz

Marketing Headquarters, Bikini Island & Mountain Hotels

"Our collaboration with XPORT began in 2018 with a major project to relaunch the online store for our spas, hotels, wellness parks, and restaurants, which was carried out to our complete satisfaction. Since then, XPORT has been a consistently reliable and professional partner in all areas of digital marketing."

Marco von Holwede

Marketing and Sales Manager, Toskanaworld AG

"We're incredibly excited, very happy with the new website, and would also like to thank you for the great collaboration!"

Dörte Kubatzki

Owner, Das Kubatzki

"Working with XPORT has been a pleasure right from the start of our business relationship! We feel very well taken care of by our colleagues at XPORT, and we’re able to collaborate with them in a competent and professional manner. Communication is always on an equal footing and based on a high level of trust. We look forward to the future projects we’ll be carrying out with XPORT."

Sandra Musil

Marketing & Guest Relations, Strandhotel Zingst

"The XPORT team works with its clients on a completely equal footing. They’re down-to-earth, and you almost feel like the team members are part of your own team. They’re always available, respond quickly, and keep track of everything. They tailor their approach to the client’s products and needs, giving you the feeling that you’re being treated very personally. Overall, working with them is simply a pleasure, and I can wholeheartedly recommend them—for strategic and creative marketing both online and offline."

Veronika Raguse

Head of Marketing, Ritter von Kempski GROUP

"Our new website is fantastic! Working with XPORT was not only a pleasure, but also a professional and creative experience. The backend is simply fantastic! It’s so intuitive and offers incredible options for customization. They met every deadline perfectly, and even the transition from my previous agency went absolutely smoothly despite some challenges! I’m very happy with my decision and thank the team for the great collaboration!"

Katy Lose

Owner & Managing Director of Hotel Villa Granitz Rügen

"We have been satisfied customers of XPORT for many years and have carried out numerous projects together—ranging from minor website updates to the development of a completely new website and the programming of our own self-check-in solution for our hotels. Our experience with XPORT has been consistently positive, and we would recommend them anytime."

Diana Avagiani

E-Commerce Manager at Superbuden Hotels

"The website relaunch for our brand, das Freytag, in collaboration with XPORT was a complete success. The website's new, fresh design and improved functionality, combined with targeted content, effectively highlight the brand's unique selling points and thus strengthen our brand positioning."

Sara Pawlik

Cluster Marketing Manager, SICON Group

"The whole experience is very intuitive, and the website is really fun to use! Everything is well-organized, straightforward, and works exactly as you'd hope it would."

Leonard Bethmann

Sales & Marketing Manager, THE MADISON Hotel Hamburg

"I'm so happy with the result! I'm thrilled! Thank you all!"

Kathlyn Voss

Managing Director of the Schokoladenhotel Westerstede

"With our Superbude Hotels, we always strive to find the perfect blend of a personal, emotional approach and cutting-edge technology. Together with our long-standing web agency, xport, we’ve developed our kiosk software, “Superspace,” which allows our guests to easily handle all administrative processes—such as online registration, advance payment, purchasing additional services, viewing and splitting the bill, and digital check-out—natively on their own devices. The Superspace project is a milestone in the digital development of our Superbuden family and a prime example of how to harmonize technical innovation with an emotional guest experience."

Klaas Jeschke

Director of Sales & Marketing at Superbuden Hotels

"Our collaboration with XPORT began in 2018 with a major project to relaunch the online store for our spas, hotels, wellness parks, and restaurants, which was carried out to our complete satisfaction. Since then, XPORT has been a consistently reliable and professional partner in all areas of digital marketing."

Marco von Holwede

Marketing and Sales Manager, Toskanaworld AG

"The team at Hotel c/o56 Chemnitz truly enjoys working with the XPORT agency. Communication is open and straightforward, arrangements are handled reliably, and ideas are put into practice in a practical way. It’s clear that they’re actively involved in the process and have a genuine interest in our goals."

Jette Rüdiger

Marketing Manager, Hotel c/o56, Chemnitz

"Working with you on this project has really paid off. Direct bookings and event/conference inquiries have increased significantly. General inquiries have dropped considerably. We're all very happy about this, and your work is really paying off! :-)"

Sven Vormann

Revenue Manager, dasPAUL Nuremberg

"I'd like to give you some brief interim feedback to let you know that we're very satisfied! In just the first week, we've already received 6 highly qualified conference inquiries from new customers and 6 other exciting inquiries for our Rooms division. We're really looking forward to seeing how things develop."

Martina Rook

Hotel Management, Hotel Rossi Berlin

"The project was simply fantastic! Working with the team was always constructive, creative, and marked by a positive atmosphere. The team managed and executed the project professionally, which is clearly evident in the outstanding result. We are extremely satisfied with the final product and can wholeheartedly recommend XPORT."

Yvonne Walz

General Manager, Hotel Württemberger Hof Öhringen

"What we particularly appreciate about our collaboration with XPORT is the combination of strategic vision, creative ideas, and reliable execution. The team understands the unique characteristics of Reichenstein Castle and helps us tell our story in a contemporary way while strategically enhancing our digital visibility."

Katrin Gerwinat

Managing Director, Reichenstein Castle

"The Nixe Boutique Hotel is opening up to the vast online world. We are currently celebrating our long-awaited relaunch, and the website www.nixe-hotel.de is quite impressive: elegant, very user-friendly, minimalist, chic, and inspiring."

Johanna Schewe

General Manager, Hotel am Meer & Villa Nixe

Sustainability

Responsibility starts with ourselves

For us, sustainable work means many things. We prioritize long-term partnerships over short-term success, ensure that our digital solutions are designed with resource efficiency in mind, and create working conditions that are sustainable over the long term.

For us, this includes flexible work schedules, remote work, and, above all, treating one another with respect. Not as a grand promise, but as a standard for our day-to-day work.

Green clover leaves with dew and a small yellow flower nestled among the moss

Do you have questions about our team that you can only ask us in person?

Then feel free to get in touch with us! Lena, Thomas, and Philipp will tell you everything—well, almost everything. Our favorite cake recipe remains a secret!

Lena Dargel
Sales Manager
Gained industry experience at FTI Touristik and Grand Hotel Heiligendamm.
Thomas Fritsche
Managing Director
Sales and Hotel Marketing with Passion and Insight Since 2015
Philipp Bauer
Online Marketing Team Lead
Real-world hotel experience at Superbude, 25hours, The George, and Gastwerk Hotel Hamburg.

Frequently Asked Questions About Our Team

  • Do you really only work for hotels?

    For 25 years, our focus has been on the hospitality industry. As a result, we are familiar with typical hotel processes, reservation systems, OTAs, interfaces, and guest booking behavior—and can tailor our services specifically to these needs.

  • Is the entire team based on-site, or do you work remotely?

    We combine the best of both worlds! Our headquarters are located in beautiful Dresden, but our #TeamXPORT is spread across Germany. Thanks to our modern remote work structures, we not only collaborate extremely efficiently, but can also travel to your hotel at any time with complete flexibility to get to know you, your property, and your brand in person on-site.

  • Do I have a designated contact person at your company?

    Absolutely. We know how frustrating it is to be stuck on hold with a hotline or to have to communicate with constantly changing representatives in ticket systems. With us, you’ll be assigned a dedicated project manager for your project. He or she knows your hotel inside and out, consolidates all the information from our specialist departments, and is easily reachable.

  • Do I have to have a background in the hospitality industry to apply with you?

    No. Experience in the hospitality industry is a plus, but not a requirement for every position. What matters most are your professional skills, your motivation, and your willingness to learn the ins and outs of the industry. We’ll teach you the necessary hotel knowledge as a team.

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