hellolobby: Digital Concierge & Guest Check-in
From digital guest check-in to check-out: hellolobby guides your guests through their entire stay, makes services easily accessible digitally, and takes administrative work off your team’s hands. This leaves more time for what truly makes a hotel stay personal.
24/7
Digital Concierge
100%
Integratable
0%
Paperwork
More freedom for your guests, more time for your team. With hellolobby, your guests can easily handle many aspects of their trip on their own—digitally, intuitively, and using their own smartphones. This noticeably lightens your team’s daily workload, allowing them to focus more on what no digital tool can replace: personal hospitality.
A crowded lobby, annoyed guests, and piles of paper?
During peak arrival times, many things happen all at once: Guests want to check in, registration forms need to be filled out, IDs need to be checked, and questions need to be answered. At the same time, the phone is ringing and the next guest is already waiting.
What was supposed to be a warm welcome quickly turns into an administrative marathon. This takes up your team's time, causes lines, and leaves little room for personalized service for your guests.
Digital Concierge for Hotels
hellolobby combines digital services with personal hospitality
With hellolobby, we’ve taken a comprehensive approach to the digital guest journey. The digital concierge guides your guests before, during, and after their stay—from the registration form and guest check-in to additional services, payment, and check-out. All of this is conveniently handled via their own smartphone, with no need to download an additional app. For your team, this means: less repetitive administrative work, more efficient processes and more time for personal interaction with your guests.
- Digital Registration Form: Legally compliant, GDPR-compliant, and filled out in seconds—even before you arrive, whether at home or on the go.
- Smart Guest Check-In: No unnecessary wait times at the front desk. Your guests check in digitally on their own and—depending on the lock system—receive their digital room key directly on their smartphone.
- Built-in Upsell Boost (Booking Extras): Breakfast, parking, spa treatments, or late check-out can be added with just a few clicks. This makes additional services easily accessible and increases your revenue per guest.
- Billing & Payment Management: No stress at check-out at the front desk. Your guests can view their bill digitally, easily split it if needed, and pay securely online right away.
- Digital Check-out: For a stress-free departure day for both guests and the hotel. After digital check-out, the bill is automatically sent via email, and the room is immediately marked as “vacant” in the PMS.
6 Steps to Your Digital Concierge
Here's how how hellolobby comes to your hotel
No need to tackle a complicated software implementation on your own: Our team will guide you every step of the way, from analyzing your existing systems to go-live—and will continue to support you even after that.
Analysis & Kick-off:
We'll clarify your requirements, review your existing systems and interfaces, and create a detailed project plan.
Technical Setup:
We'll set up hellolobby and connect the solution to the necessary hotel systems and interfaces on a trial basis (demo environment).
Design & Function:
We'll customize hellolobby to match your corporate design and configure features and workflows to suit your hotel.
Testing:
Together, we'll review all processes—from the pre-stay link to payment at checkout—before hellolobby goes live.
Go-live:
hellolobby is going live. We'll be working closely with your team throughout the process and are available to answer any questions you may have.
Further Development:
Even after launch, we'll stay on top of things and continue to refine the solution based on your requirements and feedback from day-to-day hotel operations.
"With our Superbude Hotels, we always strive to find the perfect blend of a personal, emotional approach and cutting-edge technology. Together with our long-standing web agency, xport, we’ve developed our kiosk software, “Superspace,” which allows our guests to easily handle all administrative processes—such as online registration, advance payment, purchasing additional services, viewing and splitting the bill, and digital check-out—natively on their own devices. The Superspace project is a milestone in the digital development of our Superbuden family and a prime example of how to harmonize technical innovation with an emotional guest experience."
Klaas Jeschke
Director of Sales & Marketing at Superbuden Hotels
Our Prices
Transparent pricing, tailored to your hotel
If hellolobby is exactly what you're looking for, you'll know exactly where you stand with the costs right from the start: Choose the right setup and then the package that fits your home and your needs.
Choose from 2 setup packages:
hellolobby – Smart Setup
hellolobby – Setup Professional
Design Setup (Logo, Colors, Font)
One-time setup fees:
990€ per domain
Then choose the hellolobby subscription:
Small
medium
Large
€1.69 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)
- Default domain: hellolobby is available at the domain app.hellolobby.io , which is provided by XPORT by default.
€2.99 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)Check-in/Check-out including room key generation via an encoder connected to Mews at the hotel kiosk
- Book Extras: Additional services/extras must be entered as products in MEWS
- Pay a bill Includes a process for entering a billing address that differs from the customer's home address. Payment processing via Stripe
- Default domain: hellolobby is available at the domain app.hellolobby.io , which is provided by XPORT by default.
€3.99 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)
- Check-in/Check-out Includes room key issuance via an encoder connected to Mews at the hotel kiosk
- Book Extras: Additional services/extras must be entered as products in MEWS
- Pay Invoice Includes a process for entering a billing address that differs from the home address. Payment processing via Stripe
- Use on in-room tablets for booking extras or checking out. Guest assignment by room number + verification
- Custom Domain: hellolobby is accessible via a custom web address, allowing it to integrate seamlessly into your brand identity.
- Further customization in accordance with the corporate design (within the limits of technical feasibility): e.g., custom button shapes or the use of specific design elements specified by the corporate design
- Includes design concept, review, one round of revisions, and front-end implementation
- Customization of the processing logic: e.g., custom rules for required fields or field dependencies (Scope: max. 1.5 days of developer time)
One-time setup fees:
€2,990 per domain
Then choose the hellolobby subscription:
Small
medium
Large
€1.69 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)
- Default domain: hellolobby is available at the domain app.hellolobby.io , which is provided by XPORT by default.
€2.99 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)Check-in/Check-out including room key generation via an encoder connected to Mews at the hotel kiosk
- Book Extras: Additional services/extras must be entered as products in MEWS
- Pay a bill Includes a process for entering a billing address that differs from the customer's home address. Payment processing via Stripe
- Default domain: hellolobby is available at the domain app.hellolobby.io , which is provided by XPORT by default.
€3.99 /month per room
- Registration Form Functionality: Fill out and sign the registration form on your own smartphone or computer, or on-site at kiosks or on tablets, including saving the registration form as a PDF directly in MEWS
- Additionally freely linkable tiles/teasers on the overview page, e.g., to link to website sections such as FAQs, local tips, restaurant page/table reservations (if available), etc.
- Address Search and Auto-Complete in the registration form via the Google Places API (account required)
- Check-in/Check-out Includes room key issuance via an encoder connected to Mews at the hotel kiosk
- Book Extras: Additional services/extras must be entered as products in MEWS
- Pay Invoice Includes a process for entering a billing address that differs from the home address. Payment processing via Stripe
- Use on in-room tablets for booking extras or checking out. Guest assignment by room number + verification
- Custom Domain: hellolobby is accessible via a custom web address, allowing it to integrate seamlessly into your brand identity.
Ready for the digital front desk?
Would you like to know if hellolobby is a good fit for your hotel and your existing systems? In a free 15-minute initial consultation , we’ll take a look at your processes together and show you how hellolobby can digitally support your guest journey.
Does your hotel have specific requirements? If needed, we can develop custom interfaces and solutions that fit your workflows and existing system infrastructure.
Our consulting experts look forward to speaking with you.
References
Digital check-in that has proven its worth in everyday hotel operations
How does hellolobby work in real-world hotel operations? Our case studies show how we have implemented digital workflows and interfaces tailored to different hotels and system environments.
Superbude Hamburg & Vienna
Penckhotel Dresden
Why XPORT?
We don't do everything.
But we do hotel marketing right.
We have been supporting the hospitality industry since 2001. Why have more than 500 hotels chosen us over a generalist agency? There are good reasons for this.
With a generalist agency
Isolated, piecemeal solutions with no measurable success.
With XPORT
Integrated solutions with transparent tracking.
With a generalist agency
Technical jargon instead of clear answers.
With XPORT
Straight talk in the language of the hotel industry.
With a generalist agency
Limited understanding of the industry and a lack of system expertise.
With XPORT
100% hotel DNA; PMS, IBE, and interfaces are all in place.
With a generalist agency
Anonymous tickets and shifting responsibilities.
With XPORT
A trusted partner who thinks along with you and knows your home.
With a generalist agency
Geographical proximity alone, without any real hotel expertise.
With XPORT
Nationwide strength and proven best practices.
We're known for:
Frequently Asked Questions About Digital Guest Check-In with hellolobby
Can hellolobby be linked to my PMS?
By default, hellolobby is designed specifically for the Mews PMS and is ready to use right away. Does your property use a different hotel management system? No problem! Since we’re a full-service development agency, we can also program interfaces with other providers as part of a customized solution. Let’s just discuss your existing system landscape during our initial consultation.
Is the digital registration form truly legally valid?
Yes, 100%. Our solution complies with all the strict requirements of the GDPR as well as the data reporting laws in Germany, Austria, and Switzerland. The data is securely encrypted and transferred directly to your PMS.
Do my guests need to download a special app for this?
No. hellolobby is a web-based, accessible service that works directly in a mobile browser. Your guests simply open the provided link on their smartphone and can use the available features without having to download an additional app.
How does the key handoff work during digital check-in?
That depends on the locking system used and its interfaces. Depending on the technical capabilities, for example, a digital key can be made available on a smartphone, or a key card can be issued or generated on-site after online check-in.
Doesn't digitization lead to a loss of personal contact?
On the contrary! Since your front desk team no longer has to type up registration forms or manually rewrite invoices, they finally have their minds free again for what really matters: a genuine smile, helpful recommendations, and true hospitality.
What else can hellolobby do besides digital guest check-in?
hellolobby is a comprehensive digital concierge for the entire guest journey. In addition to registration forms and guest check-in, guests can book additional services, view and pay bills, and check out digitally, among other things. We’ll tailor the features and integrations used in your hotel to fit your workflows and systems.
