System consulting for hotel software
What is a CRM and how do reservations get from the website to the reservation system? We support hotels in selecting and linking their systems and software.
How do I find the best hotel software for me?
If you have the choice, you're spoiled for choice: With the abundance of reservation systems (PMS), customer relationship management systems (CRM) and other software for hotels, it's easy to lose track. However, choosing the right hotel software and setting up a system landscape are essential for greater efficiency and success in the stressful day-to-day business - regardless of whether you are a small private hotel or a large hotel chain.
Where do I start? Which software is the right one for my hotel? And what is the best way to set up a system landscape?
Don't panic, with our system consulting we are at your side with our many years of experience and support you in setting up your software landscape until the child has a name.
Your system consulting
We work with you to create a system landscape for your hotel - from the requirements profile and selection of the hotel software to the setup and networking.
Not a ready-made solution - perfectly tailored to your individual needs, i.e. there is also the right hotel software for small hotels.
Do you want to know exactly which hotel software and systems we have experience with? Then CLICK HERE.
Your advantages at a glance
- Individually tailored to the needs of your hotel
- More efficiency and therefore sales thanks to perfectly coordinated systems
- Structured process with ACTUAL/SOLL analyses, qualified questionnaire, personal discussion and evaluations
- Neutral, independent advice from employees with many years of hotel experience - so everything is tried and tested :)
System landscape
We can advise you on the following systems:
- Channel Manager
- Reservation system (PMS)
- Booking system (IBE)
- Website
- Revenue system
- Voucher store
- Customer loyalty system (CRM)
- Newsletter tool
- Metasearch
- Digital guest folder
- Chat system
- and much more.
Hotels that make us happier
Superbude Guest Check-in
Registration form, upselling, payment, check-in - all digital
We digitize the guest journey: registration form, upselling, payment, check-in and key card creation in one solution - before arrival, on site at the hotel, as a kiosk solution or on your own device. Fully integrated with the MEWS PMS.
- Digital registration form
- Digital Guest Journey
- E-Commerce
RIMC Hotels & Resorts
A passion for the hotel business
The Hamburg-based RIMC Hotels & Resorts Group operates its own hotel brands. It also whitelabels popular hotel brands as affiliates.
Beach Hotel Zingst
Online marketing for the vacation hotel industry on the Baltic Sea
How does productive hotel marketing work in 2022? For a location that was and is a hotspot of the German vacation hotel industry even before Corona?
Business hotel industry in Chemnitz: c/o56
360° digital marketing for the large city hotel c/o56 in Chemnitz
The history of c/o56 Chemnitz is a bit like growing up. From the lifestyle brand Penta to the outperformer hotel c/o56.
- Concept
- Web design
- Web development
- Online marketing
- Social Media
- SEO
- Hotel conversion optimization
- E-Commerce
Empire Riverside Hotel Hamburg
Hamburg's lifestyle on 20 floors
The Empire Riverside Hotel is the "lighthouse" at the port of Hamburg. An international hotel with an enviable reputation.
- Hotel website creation
- Hotel conversion optimization
Cabin Hotel CAB20
Cab-in instead of check-in: the Hamburg Cabin Hotel CAB20
Casual like a hostel, comfortable and stylish like a hotel: CAB20, the first cabin hotel in Germany, opened in summer 2021. We were asked to develop the matching website.
View project 
Victor's Holiday Homes Portugal
Fantastic villas near the beach on the Portuguese Riviera
The Victor's Residenz Hotel group is not only well positioned in Germany. On the Portuguese Riviera, Victor's also invites you to spend your vacation in dreamlike villas.
View project
Gastwerk Hotel Hamburg
Like a tempting shop window.
Website design in a design hotel: The Gastwerk Hotel Hamburg has been setting standards for 20 years.
- Hotel website creation
- Digital guest folder
- Conference configurator
The Randolins mountain hotel in St. Moritz, Switzerland.
These mountains. These lakes. This light!
Afterwards, it is a pleasure to present the unique architecture of this relaunch project.
- Concept
- Web design
- Web development
- SEO
- Hotel conversion optimization
- E-Commerce
The chocolate hotel
Germany's only chocolate hotel
The Voss family is the 4th generation to run their chocolate hotel in Westerstede near Bremen. Truffles, pralines or chocolate suites? 80 rooms and suites, a wellness area and the restaurant tempt you to book in a sweet way. The centerpiece of the hotel is the chocolate lounge. Here, guests can enjoy a wide range of chocolate variations.
Boutique Hotel Nixe
This is what mermaids and mermen dream of
The venerable Villa Nixe in Binz on the island of Rügen enchants at first sight. The website should do no less. "That's where I want to go, that's what I want to see!"
- Concept
- Wireframe
- Web design
- Web development
stuub
An honest look behind the scenes.
Hotel website relaunch at stuub.de: How we successfully implemented a user-friendly, technically sound website despite 87% additional effort.
Parkhotel Quellenhof Aachen
A Q makes more of everything
From chain to independence: the Adlon Group Berlin acquired the Parkhotel Quellenhof Aachen from the Pullman chain in 2020. As the digital lead agency, XPORT is responsible for the traditional hotel's return to individuality.
- Hotel website creation
- Online marketing
- Social Media
Who, how, what - why, why, why?
Who doesn't ask - and so ;)
Hotel software primarily refers to the reservation system (PMS for short), which is used to manage and bill reservations. However, if you look at the term hotel software as a whole, it goes beyond the PMS. The PMS forms the heart of the digital system landscape and can be expanded to include additional systems for revenue, online marketing, guest relations and much more.
The largest and best-known providers of hotel software (PMS) include Protel, MEWS, Apaleo, Opera and Fidelio. As each system offers its own special features and you are optimally positioned for the future, it is all the more important to test and compare the various providers in advance.
Our experience shows that the inventory alone, including evaluation and consultation, can take 4 to 6 weeks. The subsequent target determination including research and coordination with suitable providers, preparation of offers, presentation, consultation, selection and briefing takes another 2 to 3 months.
From the selection of suitable providers onwards, it varies greatly. Depending on how big the upheaval in the system landscape is: 0.5 to 1.5 years. But as the saying goes: what lasts a long time finally becomes awesome ;)
Project steps
Step 1
- Getting to know you: In order to give you the best possible advice, we want to know everything about your hotel. What is the target group? What special features does it have? How does your team work? What systems are currently in place?
Step 2
- Your digital system landscape: We design a perfectly coordinated system landscape for your hotel. Which systems are required and how should they work together?
Step 3
- Requirement sheets (RFPs): We create a requirements sheet together for each required system. What is needed to create reservations? What needs to be taken into account for accounting? How do the reservations get from the website into the reservation system?
Step 4
- Sounding out providers: Depending on the requirements, we check the market and select potential system providers to whom we send the RFPs. Complete neutrality is a matter of honor. Our aim is to find the best system for you.
Step 5
- Presentation of providers: Each system provider will give you an initial presentation of their software. You can ask questions and gain an impression of the functionality, handling and scope.
Step 6
- Contract negotiations: Once the decision has been made in favor of a system, it's time to negotiate the contract. We are happy to support you here with our expertise: Are the prices fair? Has everything been taken into account? Is data protection complied with?
Step 7
- Setup & connection: We are going to the final! The system is set up and the interfaces to all other systems are connected. Is everything running smoothly? Has all the potential of the respective system been exploited? Here, too, we will be happy to advise you.
For all those who want to know exactly
We already have experience with the following systems
- MEWS
- apaleo
- ibelsa
- Protel
- Hotelnetsolutions
- DIRS21
- Simple Booking
- cognitive
- Synxis
- GauVendi
- Next Gen Opti
- Viato
- incert
- firstvoucher
- Voucherbooking
- e-guma
- Regiondo
- Dailypoint
- Revinate
- CleverReach
- Campaign Monitor
- META I/O
- Bookboost
- MICERATE
- Meeting package
- Teburio
- OpenTable
- thefork
- Quandoo
- Juicer
- Connectoor
- hotelcareer
- Matelso Calltracking
- and much more.
Why XPORT?
At XPORT, we have over 20 years of experience in hotel marketing and know exactly what is important in the industry. We know them all - the good-for-nothings and the crème de la crème of hotel software. That's why our system consulting is tailored to the needs of your hotel.
The expertise in our young (or young at heart), dynamic team is distributed - everyone does what they do best ;) That's why you can be sure that we'll work with you to build the best system landscape you've ever seen.
We can
Thomas Fritsche
COO, Consulting
Philipp Bauer
Team Leader Online MarketingGastwerk Hotel Hamburg
Like a tempting shop window.
Website design in a design hotel: The Gastwerk Hotel Hamburg has been setting standards for 20 years.
- Hotel website creation
- Digital guest folder
- Conference configurator
Parkhotel Quellenhof Aachen
A Q makes more of everything
From chain to independence: the Adlon Group Berlin acquired the Parkhotel Quellenhof Aachen from the Pullman chain in 2020. As the digital lead agency, XPORT is responsible for the traditional hotel's return to individuality.
- Hotel website creation
- Online marketing
- Social Media
Cabin Hotel CAB20
Cab-in instead of check-in: the Hamburg Cabin Hotel CAB20
Casual like a hostel, comfortable and stylish like a hotel: CAB20, the first cabin hotel in Germany, opened in summer 2021. We were asked to develop the matching website.
View project Superbude Guest Check-in
Registration form, upselling, payment, check-in - all digital
We digitize the guest journey: registration form, upselling, payment, check-in and key card creation in one solution - before arrival, on site at the hotel, as a kiosk solution or on your own device. Fully integrated with the MEWS PMS.
- Digital registration form
- Digital Guest Journey
- E-Commerce
Victor's Holiday Homes Portugal
Fantastic villas near the beach on the Portuguese Riviera
The Victor's Residenz Hotel group is not only well positioned in Germany. On the Portuguese Riviera, Victor's also invites you to spend your vacation in dreamlike villas.
View projectEmpire Riverside Hotel Hamburg
Hamburg's lifestyle on 20 floors
The Empire Riverside Hotel is the "lighthouse" at the port of Hamburg. An international hotel with an enviable reputation.
- Hotel website creation
- Hotel conversion optimization
Beach Hotel Zingst
Online marketing for the vacation hotel industry on the Baltic Sea
How does productive hotel marketing work in 2022? For a location that was and is a hotspot of the German vacation hotel industry even before Corona?
Business hotel industry in Chemnitz: c/o56
360° digital marketing for the large city hotel c/o56 in Chemnitz
The history of c/o56 Chemnitz is a bit like growing up. From the lifestyle brand Penta to the outperformer hotel c/o56.
- Concept
- Web design
- Web development
- Online marketing
- Social Media
- SEO
- Hotel conversion optimization
- E-Commerce
The Randolins mountain hotel in St. Moritz, Switzerland.
These mountains. These lakes. This light!
Afterwards, it is a pleasure to present the unique architecture of this relaunch project.
- Concept
- Web design
- Web development
- SEO
- Hotel conversion optimization
- E-Commerce
RIMC Hotels & Resorts
A passion for the hotel business
The Hamburg-based RIMC Hotels & Resorts Group operates its own hotel brands. It also whitelabels popular hotel brands as affiliates.
Boutique Hotel Nixe
This is what mermaids and mermen dream of
The venerable Villa Nixe in Binz on the island of Rügen enchants at first sight. The website should do no less. "That's where I want to go, that's what I want to see!"
- Concept
- Wireframe
- Web design
- Web development
The chocolate hotel
Germany's only chocolate hotel
The Voss family is the 4th generation to run their chocolate hotel in Westerstede near Bremen. Truffles, pralines or chocolate suites? 80 rooms and suites, a wellness area and the restaurant tempt you to book in a sweet way. The centerpiece of the hotel is the chocolate lounge. Here, guests can enjoy a wide range of chocolate variations.
stuub
An honest look behind the scenes.
Hotel website relaunch at stuub.de: How we successfully implemented a user-friendly, technically sound website despite 87% additional effort.